Delivery Policy

Delivery Policy

Sunshine Company Delivery Policy

Thank you for shopping with Sunshine Company. We are most passionate about creating easier and better shopping experiences for you. Please do no hesitate to contact us for further assistance.

Sunshine Co. Ltd. Policies

Delivery Policy Information

Delivery Operations

The Seller’s policy is to dispatch goods within 24 hours of receiving an order; however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some special orders may take up to 4-6 weeks for delivery. Extra handling charge may be incurred for re-dispatched parcels.

Sunshine Company Limited is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request .  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.  

 

Next Day Delivery

If orders are received and fully completed before 12pm (Bermuda time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 4pm, to qualify for next day delivery. 

Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.

 

Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. Next day delivery is only available to Bermuda Customers.  Contact Customer Services for more information.  Please note, we cannot guarantee Next Day Delivery following a Public Holiday Weekend.  

Delivery Policy

Delivery Charges

$$$ is the standard delivery charge. Other charges may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items. Orders placed online over $100 to most Bermuda have free delivery. This excludes any large or heavy items. Free delivery over $100 does not apply to orders where a promotional discount has been applied.    

Large and Bulky Items Delivery Charges

With Large and Bulky items additional delivery charges may apply when shipping with carrier services. 

Overseas Orders

We welcome orders from anywhere in the world. Carriage charges will vary depending on destination and weight of parcel, and as such the final order value will be calculated offline by our Customer Contact Centre. For the first 2 orders, full payment will be required prior to dispatch. We will accept both wire transfer and credit/debit cards as payment methods.  Please note, payments can only be taken via our Customer Contact Centre. 

For more information on placing an order for overseas delivery, please contact Customer Services. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.  

Customs

When ordering goods from Sunshine Company Limited for delivery outside Bermuda you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; Sunshine Company Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside Bermuda, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.  

Cancellations

Prior to dispatch, non-standard items such as special order items, cannot be cancelled. Cancellation after dispatch cannot be accepted.  

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

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