Return & Refund Policy

Return Policy

Sunshine Company Return Policy

Thank you for shopping with Sunshine Company. We are most passionate about creating easier and better shopping experiences for you. Please do no hesitate to contact for further assistance.

Sunshine Co. Ltd. Policies

Returns and Exchanges Policy

ITEMS PURCHASED ONLINE

Most items purchased on sunshineco.co may be returned to our sunshineco.co fulfilment center or to the Sunshine Company Store. In general, your return should meet these guidelines:

  • Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
  • In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
  • Credit will always be issued to the same method of payment for which they were paid for.
  • Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
  • Please include the packing list that came with your order in your return packaging or when you visit the store.

EXCEPTIONS TO REGULAR RETURNS:

Most items purchased on sunshineco.co can be returned for refund within 30 days of delivery to the sunshineco.co fulfilment center, or to the Sunshine Company Ltd. store with a few exceptions:

  • Online Only:
    Items available online only must be returned to our fulfilment center and cannot be returned to a store.
  • Sunshine Company Ltd. Store Purchases:
    Merchandise purchased at the Sunshine Company Ltd. store cannot be returned to the sunshineco.co fulfilment center.
  • Hair Extensions, Body Jewellery and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings:
    Due to health and hygiene concerns, we do not accept returns of these items.
  • Electrical Items and Shears:
    These may be returned to the original manufacturer under the terms and conditions of their individual warranty.
  • Promotional and Free Items:
    Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.

 

 

Return Policy

See Section below on how to complete your return.

ITEMS PURCHASED IN STORE

Sunshine Company Ltd. Store Purchases in the Bermuda

In general, we will happily accept returned merchandise purchased at our Bermuda store. Items purchased in store cannot be returned by mail and sender will not be issued a credit or refund.

Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original purchaser for of payment.

After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the last 60 days before return. Any item without a receipt over $150.00 may be subject to prior approval before a refund is given.

 

EXCEPTIONS TO IN STORE RETURNS

  • Sunshine Company Ltd. Store Purchases:
    Merchandise purchased at Sunshine Company Ltd. store cannot be returned by mail.
  • Hair Extensions, Body Jewellery and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings: Due to health and hygiene concerns, we do not accept returns of these items.
  • Electrical Items and Shears:
    These may be returned to the original manufacturer.

DEFECTIVE APPLIANCE RETURN INSTRUCTIONS

  • Appliances purchased cannot be returned to store. They must be returned to the manufacturer.
  • You will need dated receipt of your purchase or a copy of credit card invoice or itemised bank statement to return product to the manufacturer.

PLEASE NOTE: Merchandise shipped to the fulfilment center that fall within these return exceptions cannot be returned to Sunshine Company Ltd. and sender will not be issued a refund or credit.

 

INTERNATIONAL RETURN POLICY:

We want you to be totally satisfied with your purchase. For all International returns, please call customer service at: (441) 295-6077 and we will be happy to assist you.

 

RETURNING YOUR ITEM:

Please retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. Merchandise shipped to the fulfilment center that was not purchased online cannot be returned to sender and sender will not be issued a refund or credit.

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